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Sandwell Mind:    Registered Charity Number 1096473     Company Limited by Guarantee Number 4660523

Policy and Procedure

Sandwell Mind is committed to being open and accountable for its policy, practice and procedure. Links to current policy and procedure documents are given below.

All policies and procedures are kept under ongoing review to ensure full compliance with relevant legislation and current best practice. We welcome any commments from users that may help to inform the review process. Users can give us feedback via e-mail, post, phone or via their support worker.

(Documents are in PDF format - if you need to download a PDF reader you can do so here)

abuse policy and procedure
alcohol and illegal substances policy
appeals procedure
assessment form
assessment policy
care homes: accidents
care homes: emergencies
care home: finance procedure
care homes: medication procedure
care homes: mental health crisis
care homes: missing resident
capability procedure
challenging behaviour/interventions policy
community wellbeing staff guidelines
complaints handout
complaints policy and procedure
confidentiality policy
counselling service policy
disciplinary procedure
eligibility and referral policy
eligibility criteria: Care Homes
eligibility criteria: Community Wellbeing
eligibility criteria: Floating Support
eligibility criteria: Supported Housing
e-mail and internet policy
equal opportunities ADP policy
first day staff orientation
12 week staff induction
grievance procedure
Health and Safety policy
harassment policy and procedure

lone working policy
lone working: community wellbeing
lone working: care homes
lone working: floating support
lone working: supported housing
managing risk with users policy
maternity booklet
media policy
mental capacity policy
mobile phone policy
monies and financial affairs policy
parental leave policy
paternity leave policy
personal care policy
recovery model
recruitment and selection
referral form
sexuality and relationships policy
supported housing on call policy
smoking policy
staff conduct policy
staff training policy and plan
staff travel policy
stress policy
supervision policy
support plan document
support plan policy
volunteer policy
whistleblowing policy and procedure