Sandwell Mind is committed to delivering high quality services and we can only do this if we all work together.
People who use our services can get involved in a variety of ways. These include:
Informal Methods of Involvement
- Residents/Group Meetings
- Group discussions on specific topics
- One – to – one discussions with staff members
- Surveys and questionnaires
Our service users’ feedback is very important to us. Comments, ideas, views and suggestions made through the above methods are used to inform how services are delivered and developed. Informal meetings take place on a regular basis and we routinely undertake surveys and questionnaires. The information collected is treated in the strictest of confidence and is very valuable to us as it tells us if we need to change anything to make services to you better.
Formal Methods of Involvement
‘People in Mind’ is a Service User led group which meets on a regular basis. Group membership includes current and ex-service users. The group has a chair and the group’s purpose is to:
Assess the quality of Sandwell Mind’s services through undertaking quality audits
Be involved in recruitment
Undertake Equality Impact Assessments
Consult service users about specific issues on behalf of Sandwell Mind’s staff and trustees
Provide regular reports to Sandwell Mind’s Trustees
Contribute to newsletters through the Editorial Group
We provide People in Mind with training and administrative support.
If you would like to know more about ‘People in Mind’ please e-mail
or call 0121 543 3930
Volunteering
Sandwell Mind relies on the commitment and valuable contribution made to its services by volunteers. Individuals give their time as befrienders, advocates, information service staff and office-based workers.
Many volunteer workers choose to come to Sandwell Mind because of their own experiences of mental and emotional distress. Not only do they bring with them a variety of skills, but also an empathy and understanding of mental health issues which can prove invaluable.
Volunteering with Sandwell Mind offers people a safe and supportive environment within which to build their skills and self-confidence in whatever area interests them. Whether they are pursuing a professional career in the sector for example, or are looking for the first step back into employment after being unwell, the organisation offers volunteers the chance to learn new skills, refresh old ones or just experience what it is like to work as part of a team.
You can also become a member of Sandwell Mind’s Board of Trustees. The board meets six times a year and sets the vision for the organisation. If you would like to become a Board Member, we will provide you with training, help and support.
If you are interested in becoming a volunteer or trustee, please e-mail
or telephone 0121 543 3930.